TNB will still be fined, even after remedying high electricity charges

Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers. — Picture by Saw Siow Feng

KUALA LUMPUR, May 31 — Energy supplier Tenaga Nasional Berhad (TNB) will still be fined even after it rectifies the billing problem which led to a sudden spike in electricity bills for consumers, minister Yeo Bee Yin has said.

Speaking in an interview during 8TV’s Global Watch programme yesterday, Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers.

“The Energy Commission has already given them (TNB) a warning letter, and instruction notice, they must resolve the problem within 30 days and all who complained must have fair treatment,” the minister of energy, science, technology, environment and climate change said in an excerpt of the interview that was made available on Global Watch’s official Facebook page.

Yeo said TNB had already violated the Energy Commission’s standard for service levels, and that the energy company would still be penalised even if they corrected their wrong.

“Even if you corrected your wrong, you did wrong, you will be fined,” she stressed in the interview conducted in Mandarin.

Yeo said the Energy Commission is currently doing an investigation to determine which provisions of the Electricity Supply Act to fine TNB under.

“Next week or the following week, we will announce the provisions for the fine and teach them a lesson,” she said.

She noted TNB’s status as being the sole company providing electricity here.

“Because TNB is actually the sole company, you want to buy electricity, if you are unhappy, you must still buy from it.

“So I told the Energy Commission, you must grow fangs, you must regulate, so although they will correct the wrong, but there will certainly be a fine,” she added.- Malay Mail

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Read more: 

TNB customers seek explanation on higher-than-normal bill charges …

Possible technical error behind ‘unusually high’ electricity bill charges …


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